Refund flow for charged flights.
Staff can refund a member's card charge from Staff Billing — full or partial, with a reason recorded on the charge and refunded status shown on both the staff and member views. The confirm dialog now states the two things worth knowing before you tap it: Stripe does not return its processing fee when a payment is refunded, and refunds are paid from your organization's Stripe balance — if that balance is low, the refund can take a few days to reach the member. Refunds are replay-safe: submitting one twice cannot double-refund a charge.
Member payments are now charged on your organization's own Stripe account.
When a member pays, the charge is created on your organization's own Stripe account and settles there — it never lands on a Hobbstack account on the way. Stripe's processing fee comes out of that account, at the rate Stripe sets and publishes for your account, and Stripe itemises it itself: no Hobbstack fee line appears on any charge, and Hobbstack adds no markup to Stripe's rate — that part is permanent. If a member reverses a payment, Stripe deducts the reversed amount and its dispute fee from your organization's Stripe balance; Hobbstack doesn't advance or cover those. The Terms of Service were updated the same day (Section 5.4, effective August 11, 2026) to state this plainly.